Aguas Calientes (now officially Machu Picchu Pueblo) is a small town at the bottom of the valley next to Machu Picchu, and the principal access point to the site. Unless you're on a daytrip from Cusco or plan to spend a fortune and stay at the sole lodge in Macchu Picchu itself, you will need to spend at least one night here.
The town is perched on the bank of the Urubamba river. Across the river are sheer cliffs, and a creek flows down from the jungle into the river, bisecting the town. Several small bridges cross the creek. Virtually all of the streets are pedestrian-only walking streets, making it very easy to get around.
There are no roads into Aguas Calientes. You must arrive by train or by foot.
Two train companies serve Aguas Calientes. Try to book several days in advance if possible, especially in the high season. Tickets can be purchased online as well as at travel agency and ticket offices in Cusco. Upon leaving the train station you will enter a warren of market stalls. Stay straight to head to the stream running through town where you can get your bearings.
Peru Rail has two stations: Ollanta and Poroy. Ollanta is located in Ollantaytambo, which is a small town 1hr 45min from Cusco. Poroy is a 20min taxi ride from the Cusco Plaza de Armas). There are several departures daily. Pay attention to the station when buying tickets online, as the website presents both stations in the same timetable. There are several departures daily, varying greatly in price. To get to Ollantaytambo, take a collectivo from Calle Pavitos in Cusco, 15 soles per person. They start early, around 3am, and run every half hour. Look for a newish van with seatbelts. Ollantaytambo is a small town with ruins of its own, and one popular route is to take the bus, spend a night in Ollantaytambo, then take the train to Aguas Calientes the next morning. The scenic train journey through the Sacred Valley takes about 3hr 45min from Poroy and 1hr 45min from Ollanta. Tickets should be bought in advance either online or at the Peru Rail office on the Plaze de Armas in Cusco. It is not possible to select your seats online, so if you have a preference, buy them at the station. Printed tickets are required, although they can be printed at the Poroy station at the ticketing office (and likely at Ollanta, although this has not been confirmed). The fares start at US$35 one way in the 'Backpackers' cars, with decently comfortable seats and small snacks provided. The 'Vistadome' cars are the mid-range cars, with more nicer seats and meals served. There is also a luxury option called 'Hiram Bingham', complete with gourmet meals and an observation carriage.
Inca Rail also serves Aguas Calientes. Prices and service are similar to Peru Rail.
Update March 2015: due to flood damage to the tracks over the winter, trains no longer start and finish at Poroy. A new temporary station has been created at Pachar, even nearer to Aguas Calientes. A free bus service is provided from Wanchac station in Cusco, taking about an hour-and-three-quarters to reach Pachar, from where it is 90 minutes to reach Aguas Calientes. If you have pre-booked tickets from Poroy, you need to be at Cusco Wanchaq about 45 minutes earlier than the stated time. Don't worry: there were loads of English- speaking staff around to help (and dishing out free bottles of water).
By bus and foot or train
It's an easy and not so expensive way to get to Aguas Calientes from Cusco. In your hotel in Cusco ask them for the minivan to Hidroelectrica. There are plenty of tourist offices that offers this, they call it "Machu Picchu by car" (for example Machu Pichu express) a round trip is S/.80 (September, 2015) from Cusco to Hidroelectrica (6-7 hours), and then you can walk from Hidroelectrica to Aguas Calientes for 2.5-3 hours. It's a easy walk, you just have to follow the train tracks, but it's also possible to catch a train at 4pm for US$28.00 (May, 2015). The train tickets from Hidrolectrica to Aguas Calientes is not offered on the website of PeruRail, you will have to talk with them at the ticket office or just arrive before 4 pm to Hidroeletrica. Minivans back to Cusco leave Hidroelectrica at around 14:30. Please note that catching a minivan back to Cusco means leaving Machu Picchu at around 11:00. It's just enough time to visit the site, but not enough to climb Wayna Picchu or Montana. It's best to sleep a second night in Agua Calientes to enjoy a full day at the site or bite the bullet and take the train back to Cusco.
It is also possible to hike downstream along the railway tracks from Ollantaytambo or from the town at km 82, where the Inca trail starts, this is about a seven hour hike (Note - hiking on the train tracks is prohibited).
It's also possible to hike upstream along the train tracks from Santa Teresa (4 hours) or Hydroelectrica (2 hours). You can take a minibus directly to Hydroelectrica from Cusco for S/50 or make the journey by public transport: To reach Santa Teresa, take a bus towards Quillabamba from Cusco and get off at Santa Maria. The bus leaves Cusco at 8am (from the Santiago bus depot - S/20) and passes through Ollantaytambo, Urubumba and Santa Maria. It´s an 7 hour journey from Cusco to Santa Maria. You can also take a Minivan (Colectivo) which leaves next to the buses (S/25-30 - 4 hours). At Santa Maria, take a connecting bus to Santa Teresa (S/6, 1.5 hours) or a taxi (S/10, 1 hour). Walk 2 hours or catch a bus (S/5) to the hydro electric plant (planta hidroeléctrica). From there it's 2.5-3 hours of walking to Aguas Calientes from here, and is a easy walk, you just to follow the train tracks, but it's also possible to catch a train for $28.00 US (May, 2015) to Aguas Calientes, possibly much cheaper if you are Peruvian (leaves hidroeléctrica at 4 PM and for Peruvians is S./10). As the tracks are still in use, be careful, especially when crossing bridges and in the tunnels.
There are also hiking paths coming from Mollepata, Cachora and Huanicapa for the extremely adventurous. You will want to get your hands on some topographical maps beforehand, Hiking and Trekking around Cusco is available for around S/.25.00 to S/.30.00 and has details on the routes you can take.
The town is compact and walkable, and there are no vehicles apart from the buses to Machu Picchu and a few work vehicles.
- Machu Picchu. This is what most people come to see. The bus from the town Aguas Calientes up to Machu Picchu costs 45 Soles ($24.00) per person for a return trip, or $12 one-way (May, 015). You can walk to the ruins for free, but it's steep uphill and takes about an hour and a half. The toilets at the top cost 1 Sol to use!. You have to buy your ticket for entering the ruins at the Cultural Centre in Aguas Calientes (if you're not doing the whole tour from Cusco; tickets are available at the Peru Rail office there). This ticket costs S/. 152 per person (including entry to Huayna Picchu) and is valid for only one day, before was valid for 1 entry over a period of 3 days. Be aware that the office will not sell same-day tickets after 2:30PM and that the last entry into Machu Picchu is at 4PM, with visitors herded out by 5PM. Also note that the office will ask for your official passport when buying tickets rather than a photocopy, though agents may be flexible. Aguas Calientes is overpriced and nasty, so if you can stay in Ollantaytambo and get the first train at 06:10, it's way better. You'll arrive about 8am, still way before the large tour buses (10am - 2pm). Remember to take water and snacks with you as the snacks available at the ruins are insanely expensive. Even bring water with you to Aguas Calientes, as the shops there charge about double. Best to bring a packed lunch from Cusco, if possible. S/. 152.
Aguas Calientes is located in the cloud forest, and there are a several hikes in the jungle and along the river. The town also offers the usual activities for a tourist location, as well as the thermal baths that give the town its name.
Birdwatchers can find Torrent Ducks and White-Capped Dippers in the river, and Andean Cock-of-the-Rocks--the national bird of Peru--can be found in the jungle outside of town. Several books are available discussing the bird life near and around Machu Picchu and Aguas Calientes that also discuss birds that can be found in the cloud forest.
- Thermal Baths. Soak your weary Inca Trail-beaten muscles in one of the hot springs for which the town was originally named (after taking a thorough shower, of course). The baths can be found by walking up the hill in town. These are not bad, but the feel is much like a public pool and they can be crowded, since everyone wants to get into the hottest pools. The cost is S/.10.00, you can rent towels or swimming trunks before you go in if need be.
- Massage. Dozens of massage parlors abound in town (all legit, although of varying quality). Prices from S/.40.00 for a one-hour massage.
- Internet. Internet cafes charge about S/.3.00 to S/.4.00 per hour and there are also CD and DVD burning facilities to store your photos. DVD's cost S/.15.00 each to burn.
- Buy Tickets to Machu Picchu, Ministerio de Cultura (The Ministerio de Cultura is in the main plaza, which is across the creek from the train station, about one block uphill and downstream from where the creek meets the river.). Although it is strongly recommended to buy tickets to Machu Picchu ahead of time, they can also be purchased in town at the Ministerio de Cultura. It is located in the main plaza.
Going downstream towards Santa Teresa, you can follow the train tracks or follow the road along the river. This road runs until it reaches a bridge that crosses the river where the road winds up to Machu Picchu. At this point you can turn right and cut up to the train tracks and continue to follow the river along the tracks. Note that it is prohibited to walk on the tracks themselves. In the downstream direction you can find:
- Putucusi ( Putukusi) (13º 09' 26 S 72º 32' 10 W). Quechua for “Happy Mountain”. Putucusi is on the same side of the river as Machu Picchu Pueblo. Follow the train tracks a very short distance away from town in the direction of Santa Teresa and Machu Picchu (downhill from town) you will shortly come across a trail on your right heading uphill. (If you come to a train tunnel, you've gone too far.) This trail leads to the summit, approximately 2370 meters above sea level. It is the mountain adjacent to Machu Picchu. The trail is steep with quite a few near-vertical wooden ladders. The elevation gain is about 300 meters from Machu Picchu Pueblo. The summit offers amazing views of Machu Picchu if it's a clear day. As of March 2013 there is a sign at the start of the trail saying it is closed for rehabilitation, but the entry gate (a few hundred metres along the trail) is not locked and the trail itself is in good condition. Allow about one hour each way and make sure you'll be out before it gets dark. Wear long pants to avoid insect bites and take some water.
- Butterfly House. Its near the camping ground, if you get to the bridge you've gone too far.
- Machu Picchu Museum and Botanical Gardens. Across the bridge on the opposite side from town at the bottom of the path leading up to Machu Picchu is a path leading to the Machu Picchu museum and botanical gardens, also worth checking out if you have the time.
- Ecological Centre. Further along the tracks near the bridge to Machu Picchu you will reach an ecological centre with rainforest walks that will consume about one hour of your time. You can reach this by following the road towards Machu Picchu as to avoid walking through the railway tunnel. There is a stair case leading up to the train tracks near the bridge to Machu Picchu.
- Gardens of Mandor. If you continue further along the tracks towards Hydroelectric at 114.5km you will reach the gardens and waterfall of Mandor, which is private property and requires foreigners to pay S/.10.00 for entry. This is a nice walk with many orchids and some rainforest and trails to a waterfall.
Going upstream towards Ollantaytambo;
Following the train tracks upstream from Machu Picchu Pueblo towards Ollantaytambo you will see some other ruins and a waterfall.
Prices on most things are relatively high, if you´re on a very tight budget, bring some snacks and water from Cusco. If you´re wanting to use a credit card for hotel or purchases, note that most places only accept Visa. However, prices on basics such as snacks and water are not much higher than Cusco and the Sacred Valley.
There is a big market along the road to Machu Picchu, and a big handicraft market in front of the railway station.
Some shops sell hand-painted t-shirts, which are far more expensive than other t-shirts in Peru but are a little more creative.
There are many restaurants catering to travelers. Prices can be expected to be somewhat higher due to the isolation of Aguas Calientes and the difficulty of importing supplies. Some travelers have reported incorrectly calculated bills and hidden charges on bills. One ploy to be aware of is for the bill to be 10-15% more than advertised due to "tax" and "servicio". This is fairly easy to avoid if you are aware of it - when the tout is inviting you into the restaurant, he or she will name a price. Agree to the price and say, "No tax, no servicio, no nada mas." When they bring the bill, you may have to remind them of this agreement, but there is usually no problem if it is agreed up front. The waiter may tell you he earns no wages, and the service charge is his only pay, but this is not true. Only ever pay what is advertised.
The town is full of pizza restaurants, which are a safe option.
There are also a number of Chifas restaurants (Chinese food) and Peruvian restaurants serving set menus. These will usually run S/.10.00 - S/.15.00 and depending on where you go will be something along the lines of Palta Rellena (Stuffed Avocado), Soup, Main Course (generally trout, beef or chicken), Tea, Coffee, Fruit Juice, Wine or Pisco Sour.
The smaller restaurants up the hill will often offer more food for half the price of the larger establishments, and the quality is usually the same.
There are two cafes outside the entrance to Machu Picchu that have decent cafe-style food and are surprisingly reasonable.
- Restaurant Las Orquideas, Calle Wakanki N 402 (opposite the stadium at the corner with Winay Wayna), ☎ . This place has a good menu economico for 8 soles. It consists of soup, main dish and a drink. It is not advertised outside, only inside next to the kitchen window. The Lomo Saltado is especially great value if it is on the menu.
- Indio Feliz, Avenida Pachacútec (A short walk up Pachacútec from the plaza.). A nice French-run restaurant for those willing to spend a bit more than at the other places. Meals will cost about 30 soles here plus drinks but the food is outstanding. There is also a 50-soles prix fixe menu that provides three courses is good value. The restaurant is owned by a Frenchman and his Peruvian wife, who are both very friendly. S/.30, menu S/.50.
Many bars try to lure in customers with 4 for 1 happy hours lasting the whole evening. Beware that the price is fourfold of the normal prices in Cusco. These "four" cocktails are also each about the size of one normal-priced cocktail. It is often not a terrible deal, but it is not truly four for one.
Signs warn that it is not allowed to sell and/or consume alcoholic beverages after 11pm. However, it's not too hard to find a place to drink some beers after this time.
There are many sleeping options in Aguas Calientes. There is one very expensive hotel right next to the Machu Picchu entrance.
- Hostel Amaru. has a large Anaconda skin on the wall in the cafe downstairs, there is also a bar, a billiard table and internet access downstairs, the staff are very friendly and helpful, this hostel is great if your on a budget and is just meters from the hot springs.
- Hotel Los Caminantes, Avenida Imperio de los Incas 140, ☎ . Has 28 rooms, doesn't accept credit cards.
- Camping Municipal (next to the bridge on the road to Machu Picchu). S/15 per tent.
- Hostel Continental. A nice hostel near the end of the train tracks on the far side of the hot springs. Very reasonably priced and quite well kept.
- Hostal Joe (across the street from Hostal John), ☎ . has friendly staff. The street is quiet without bars or major foot traffic. They will keep your bags securely until you take the train at night. Pickup from the train station double/treble rooms for S/35-50.
- Hostal John, Calle Chaska T'ika C-7 Urb. Las Orquideas., ☎ . , there are a couple of hotels at this price. S/10 per person.
- Hostal Sol de Oro, Chaska Tika C-5, Aguas Calientes. More of a hotel than a hostal. Quiet and clean. Private bathrooms with hot showers and good water pressure. Breakfast, no kitchen anymore. US$40 for a double room.
- Supertramp Hostel, ☎ , e-mail: firstname.lastname@example.org. A welcoming new hostel with comfortable dorms and private rooms. They will meet you at the train station upon arrival. You can hang out in the common areas and use the facilities while you wait for your train, and they will provide early morning wake up calls and breakfasts. dorms start at $10.
- Las Americas, Calle Inca Roca #107, ☎ . , , This hotel opened just in 2013 and is not fully finished. The rooms are brand new, have private bathroom with reliable hot water, good quality bed. Wi-Fi is only at the reception and does not reach all the rooms. The staff is quite unfriendly, but for the price it is a great value. 40 soles with double with private bathroom.
- Gringo Bill's, Colla Raymi 104 (on the Plaza de Armas), ☎ . , (for reservations)
- Hotel El Tumi (a block or two up the hill from Chez Maggy restaurant). nice rooms, good hot showers, friendly staff. A bit pricey during high season, but a bargain if it's low season.
- Hostal Varayoc, Imperio de los Incas 114 (above an internet cafe), e-mail: email@example.com. basic, clean rooms with hot showers on main drag across bridge from train station. Price includes simple breakfast. Friendly staff. From $20 USD for a single to $45 USD for a triple.
- La Cabana Machupicchu, Av Pachacutec 805 (Lot. 3 MZA. 20) (about three quarters up Av Pachacutec), ☎ , e-mail: firstname.lastname@example.org. Hot water, private bathrooms, free Wi-Fi, laundry service, 24-hour front desk, restaurant on premises. Price includes buffet breakfast. Friendly staff. From about $100 Canadian for a room with two beds.
- Rupa Wasi (Treehouse), Huanacaure 180 (one block from main plaza), ☎ , e-mail: email@example.com. Beautiful place on the hill done in tasteful modern woods. Opt for the upper rooms for a nice view. Restaurant on premises serves a fusion of different cuisine styles - Italian, Asian, Andean and Peruvian - using organic ingredients, and offers fun cooking lessons with Bruno, the head chef. $69.
- Wiracocha Inn, Calle Wiracocha s/n, ☎ , e-mail: wiracocha-inn@perú.com. Clean rooms, friendly owners, fair prices, and the river will lull you to sleep every night. You can also leave bags here while exploring the ruins.
- Hotel Flowers House, Calle Kory Wakanki B-9 Urb. Las Orquideas (On the street immediately uphill from and parallel to the train station. Three or four blocks from the stream running through the center of town.), ☎ , e-mail: firstname.lastname@example.org. A clean budget hotel. Breakfast as early as 4:30am. Will store your luggage while visiting Machu Picchu. $80 for a twin.
- Inka Terra, ☎ , toll-free: , e-mail: email@example.com. It is the money-making branch of the Inkaterra Foundation [dead link], a nature and culture preservation organization working since 1975. It is like a small Andean town built into the mountainside and has one of the largest and most varied orchid collections in the world. There are all kinds of small birds. In a very private location, only for registered guests, and has received several international awards. Aguas Calientes is a boring tourist town with a budget hostel, but crossing the bridge to the Inkaterra Machu Picchu Hotel makes you feel like you are entering Paradise. Consider getting a room with an outdoor shower, where the water flows Inca-style from a groove carved into a rock. The dining room in the hotel does pasta, done perfectly al dente. $300 to $700 per night, all-inclusive.
Internet cafes are spread around the town with slow connections. They offer local and long-distance calls as well. They charge about S/.3.00 to S/.4.00 per hour and there are also CD and DVD burning facilities to store your photos. DVD's cost S/.15.00 each to burn.
There is a 24-hour pharmacy "Multiservicios Botica Carita Feliz" in Calle Collasuyo, North-West of the main square Plaza Manco Ccapac.